Led a team of three in field research over the course of ten weeks led a team of three in field research and developed a platform to incorporate web 2.0 technology to make government agencies more efficient. Designed a collaboration platform from scratch to specifically meet the needs of government agencies. The pilot client was the United States Postal Service which employs approximately 800,000 individuals across a wide range of job descriptions. The resulting product, Toolbox.gov, needed not only to incorporate the needs of the USPS but also to eventually be expandable to other government agencies. Problems addressed included: bureaucratic disincentives, privacy, remote or isolated workers, diverse job needs, public input, efficient search, teamwork, and redundant problem solving.

The Result:

Toolbox.gov was designed to be built modularly to allow for efficient implementation in the Postal Service and gradual expansion to other agencies and the public. The result is a powerful networking and collaboration platform. It will create a government community that connects personnel across different geographic, experiential, and occupational demographics. Toolbox.gov will allow employees to learn from the past experiences of others, reducing spacial and temporal parallel processing, and provide the tools to work together to accomplish tasks in a more efficient and effective manner.

Other important features included team and individual based incentives as well as a sophisticated but simple privacy system to keep sensitive topics safe while maximizing collaboration potential. Currently being considered for implementation by the United States Postal Service as well as other agencies.

For succinct summary of key features please watch video.

Also see Comments by Craig Newmark.

For more details View Complete 41 Page Proposal.